Customer Onboarding and KYC
Integration

Build an onboarding process customers can complete and your team can manage.
Zimozi develops digital onboarding workflows for fintech applications. We connect forms, document collection and selected identity verification services with the review process your business needs.

Discuss Your Onboarding Workflow

Application forms

Customer and business application forms.

Document uploads

Document uploads and completeness checks.

KYC and KYB integrations

KYC and KYB provider integrations.

WHAT WE BUILD

What we build.

01

Application forms

Customer and business application forms.

02

Document uploads

Document uploads and completeness checks.

03

KYC and KYB integrations

KYC and KYB provider integrations.

04

Status tracking and review

Verification status tracking and review queues.

05

Information requests

Requests for additional information.

06

Decision records

Decision records, access controls and activity history.

A PRACTICAL FIRST STEP

Bring the onboarding steps together.

01

The starting point

Onboarding can involve several systems and more than one review team. We map what information is required, who reviews it and how customers learn about missing items.

02

How we scope it

Your compliance and operations teams define the checks and acceptance rules. We implement the software workflow around those requirements.

03

Application forms

Customer and business application forms.

04

Plan the integration and exceptions

We handle provider responses, timeouts, duplicate submissions and cases that need manual review. Customers see a useful status without being shown private internal notes.

05

Keep decisions traceable

The workflow records the information reviewed, the responsible user and relevant status changes. Retention settings and access permissions follow the requirements agreed with the business.

From idea to everyday use.

  1. Discover

    Understand the users, current process and intended result.

  2. Assess

    Review the data, systems, access and review needs.

  3. Develop

    Build a focused pilot around the agreed use case.

  4. Deploy

    Connect the solution to the workflow and test exceptions.

  5. Evolve

    Monitor quality, usage and costs, then improve.

AI connected to business systems
BUILT FOR REAL WORKFLOWS

Plan the integration and exceptions.

We handle provider responses, timeouts, duplicate submissions and cases that need manual review. Customers see a useful status without being shown private internal notes.

IN PRACTICE

A practical use case.

Keep decisions traceable

01

The situation

A fintech business receives business account applications with company documents and authorised user details.

02

The workflow

The system collects the information, submits agreed checks to a verification provider and brings results into a review workspace. Staff can request missing documents and record the outcome.

03

In context

This example illustrates a potential workflow, not a claimed customer result.

04

Project scope

The workflow records the information reviewed, the responsible user and relevant status changes.

05

Delivery details

Retention settings and access permissions follow the requirements agreed with the business.

Frequently asked questions

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We build the workflow and integrate the selected verification providers. The scope identifies which checks come from each provider and which decisions belong to your team.

We first assess its APIs, credentials, supported checks and test environment. Those determine the integration scope.

No. The software supports your specified process. Applicable requirements and approval decisions remain with your organisation and its advisers.

YOUR NEXT STEP

Tell us about the product you want to build or improve

Share your current platform, users and delivery priorities. We will help define a practical next step.

Start a Project

Tell us about
your project.

Share a short brief, or book a time to talk with our team.

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